Delivery Policy
How and when access to our digital services is provisioned after payment.
NDFD's loan-related and training services offered through our linked online Payment Portal are entirely digital. This Delivery Policy explains exactly when and how access is provisioned after payment, as required for our card-processing compliance with NBD, Visa, and Mastercard. It should be read alongside our Return & Refund Policy, our Exchange & Cancellation Policy, and our Terms of Use.
1. Nature of Delivery
NDFD does not ship any physical goods through the Payment Portal. All products purchased through the Payment Portal — subscription access, training programme enrolment, or application processing services — are delivered digitally, by email confirmation and/or online account activation.
2. Delivery Timeframe: Immediate (0 Days)
Digital service access is provisioned immediately — within 0 days — upon successful payment authorisation. In practice, this means:
- Your card is charged and authorised through our certified payment gateway partner (Visa or Mastercard);
- Upon authorisation, your account is activated, or access credentials/confirmation are sent to the email address you provided at checkout, ordinarily within minutes;
- You can typically log in and begin using the subscribed service, or receive confirmation of your training programme enrolment, right away.
In rare cases of a technical fault, activation may take longer. If you have not received access confirmation within 24 hours of a successful payment, please contact us using the details below.
3. What You Receive
Depending on the product purchased, delivery may take the form of:
- An automated email confirming your subscription and containing login instructions or an activation link;
- Immediate activation of premium features within your existing account, if you already have one; or
- A confirmation email for your training programme seat, including the schedule and any joining instructions.
4. No Geographic Delivery Restrictions
As a fully digital service, NDFD does not impose delivery restrictions based on physical shipping address. Eligibility to use the service may still depend on the criteria described in our Terms of Use and at the point of application.
5. If Delivery Fails
If your card was charged but you did not receive access to the service you purchased, this is treated as a delivery failure under our Return & Refund Policy, and you are entitled to either prompt provisioning of the service or a full refund of that charge.
6. Merchant of Record
NDFD is the Merchant of Record responsible for the delivery of all digital services purchased through the Payment Portal. NDFD — not NBD, the acquiring bank, or the Visa or Mastercard networks — is solely responsible for ensuring your digital service is provisioned as described in this policy.
7. Contact
National Development Foundation of Dominica (NDFD)
9 Great Marlborough Street, Roseau, Commonwealth of Dominica, West Indies
Telephone: +1 (767) 448-3240 or +1 (767) 275-5251
Email: [email protected]
Office Hours: Monday, 8:00 AM – 4:00 PM | Tuesday – Friday, 8:00 AM – 3:00 PM